Water System Aus

Sydney, NSW, Australia

info@watersystemaus.com.au

02 8311 2281

Menu
Request a Quote

RETURNS & REFUNDS POLICY

Water Systems Australia | Refining Water. Elevating Life.
watersystemaus.com.au | info@watersystemaus.com.au | Support: 02 8311 2281
Last Updated: March 19, 2026

Assessment of Products for Return

WSA reserves the right to assess the eligibility of Products for return (including the condition and age of the Products) BEFORE accepting them as returned. All Products which a customer wants assessed for return must be:

1. Accompanied by proof of purchase from WSA (receipt, invoice, or transaction confirmation); and
2. Unmarked and complete with instruction manuals, installation hardware, filter cartridges (if unopened), mounting brackets, and any other accessories supplied as part of the purchase.

It may be necessary for the manufacturer to inspect the Products to assess eligibility for return. WSA will endeavor to arrange such assessment within a reasonable time. While Products are being assessed, WSA will not be deemed to have accepted them for return.

When Products Will Be Accepted for Return

Except where required under the ACL or other applicable consumer protection laws, WSA will accept Products for return after assessment where the Products are returned in compliance with section 11.1 and:

  1. Fail to meet a consumer guarantee under the ACL;
  2. Are subject to any express warranty given by WSA or the manufacturer, and the Products are returned in accordance with the terms of that warranty; or
  3. Change of Mind: The customer changes their mind within 14 days of purchase or installation (whichever is later), provided:
    • Products are unopened, unused, and still in new saleable condition;
    • Any delivery fees are deducted from any refund;
    • If WSA at its discretion elects to accept Products that have been opened or installed, a 20% restocking fee may apply, and the customer is responsible for professional uninstallation costs.

What Happens When Products Are Accepted for Return?

Subject to any obligation of WSA at law to the contrary, when WSA accepts Products for return:

  1. For a failure to comply with a consumer guarantee which is not a “major failure”: WSA may either:
    1. Have the Products repaired or provide an identical replacement; or
    2. Provide a refund of the amount paid for the Products;

    within a reasonable time.

  2. For a “major failure” or a failure that cannot be remedied: You may either:
    1. Reject the Products and choose a refund or identical replacement (if reasonably available);
    2. Keep the Products and receive compensation for any drop in value caused by the failure; or
    3. Agree with WSA to a repair of the Products.

  3. Under express warranty: WSA may repair, replace, or refund in accordance with the express warranty terms.

Return Process

If you reject Products purchased from WSA in accordance with the ACL, you must return the Products to WSA. If the Products cannot be returned without significant cost to you (as prescribed under the ACL), you may ask WSA to collect the Products at our expense.

If Products are accepted for repair, WSA will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL.

If you are entitled to a refund under the ACL or otherwise, your refund will be issued by credit card, EFT, or in the case of finance arrangements, to the relevant credit provider, depending on your original payment method.

After Repair or Replacement

After your Products have been repaired or replacement Products become available, WSA will contact you to make arrangements for delivery or re-installation. WSA will only pay for delivery/re-installation if the Products were repaired or replaced due to a major failure or if required by law.

Non-Returnable Products

Except where required under the ACL or other applicable consumer protection laws, the following products are not eligible for return:

  • Filter cartridges that have been opened or used

  • Gift cards or promotional vouchers that have been used or expired

  • Custom-configured filtration systems designed to customer specifications

Data Loss Warning

Products returned for repair which contain electronic components capable of retaining user settings may experience loss of custom settings as a result of the repair. Products presented for repair may be replaced by refurbished products of the same type. Refurbished parts may be used to repair Products.