Privacy policy
Water Systems Australia | Refining Water. Elevating Life.
watersystemaus.com.au | info@watersystemaus.com.au | Support: 02 8311 2281
Last Updated: March 19, 2026
This Privacy Policy describes how Water Systems Australia (“WSA”, “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from watersystemaus.com.au (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.
How We Collect and Use Your Personal Information
The types of personal information we obtain depend on how you interact with our Site and Services.
We collect personal information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You:
- Contact details: Name, address, phone number, and email
- Order information: Name, billing address, shipping address, payment confirmation, email, phone
- Account information: Username, password, security questions
- Customer support information: Information you include in communications with us
- Installation details: Property type, plumbing configuration, water usage patterns (to provide appropriate filtration solutions)
Information We Collect Automatically (Usage Data):
We may automatically collect information about your interaction with our Services using cookies, pixels,
and similar technologies, including:
- Device information, browser information, IP address
- Network connection details
- How you access and use our Site
Information from Third Parties:
We may obtain information from:
- Service providers who support our Site and Services
- Payment processors (bank account, credit/debit card info, billing address) to process payments
- Marketing and analytics providers
How We Use Your Personal Information
Providing Products and Services: We use your personal information to process payments, fulfill orders, send transaction notifications, manage your account, arrange installation and shipping, and facilitate returns and exchanges.
Marketing and Advertising: We may send marketing, advertising, and promotional communications by email, text message, or postal mail. We may use your information to tailor Services and advertising on our Site and other websites.
Security and Fraud Prevention: We use your information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Customer Support and Service Improvement: We use your information to provide customer support, respond to inquiries, and improve our Services.
Cookies
Like many websites, we use cookies on our Site to power and improve our Services, remember your actions and preferences, run analytics, and better understand user interaction. Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances:
- Service providers: IT management, payment processing, data analytics, customer support, cloud storage, installation contractors, fulfillment and shipping
- Business and marketing partners: To provide services and advertise to you (they will use your information according to their own privacy policies)
- With your consent: When you direct or request disclosure
- Legal obligations: To comply with applicable legal obligations, respond to subpoenas, enforce terms of service, and protect our rights and the rights of others
- Business transactions: In connection with a merger, acquisition, or bankruptcy
We do not sell your personal information. We do not use or disclose sensitive personal information without your consent.
Security and Retention
Please be aware that no security measures are perfect or impenetrable. We recommend that you do no use insecure channels to communicate sensitive information to us.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts.
Your Rights
Depending on where you live (particularly if you are in the EU, UK, or certain Australian states),
you may have some or all of the following rights:
- Right to Access/Know: Request access to personal information we hold about you
- Right to Delete: Request deletion of personal information we maintain
- Right to Correct: Request correction of inaccurate personal information
- Right to Portability: Receive a copy of your personal information
- Restriction of Processing: Ask us to stop or restrict processing
- Withdrawal of Consent: Withdraw consent where we rely on it
- Managing Communication Preferences: Opt out of promotional emails (use unsubscribe link)
We will not discriminate against you for exercising these rights. To exercise any rights,
contact us using the details in Section 14.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information about children under 16. If you are a parent or guardian and believe we have collected information about your child, please contact us.
International Users
Your personal information may be transferred, stored, and processed outside Australia. If we transfer personal information internationally, we will rely on recognized transfer mechanisms or ensure adequate protection as required by law.